Refund policy

Effective Date:  October 24, 2026

Thank you for shopping at DuneLuxe. We want you to have a positive shopping experience. This policy explains our proposed return, exchange, and refund procedures for purchases made through https://www.duneluxe.store/.

1. Return Window

Our proposed standard return window is 14 calendar days from the date your order is delivered.

To request a return, please contact us within this period. This store policy does not limit any longer or different rights you may have under applicable consumer-protection laws.

2. Return Eligibility

For a standard return, items should generally:

  • Be unused and in their original condition.

  • Include original packaging, accessories, and labels where reasonably available.

  • Be accompanied by an order number or proof of purchase.

These conditions do not restrict any mandatory rights relating to defective, damaged, incorrect, unsafe, or misdescribed products.

Please contact us before returning any item so we can provide the correct instructions and return address.

3. Non-Returnable Items

Where permitted by applicable law, certain products may be excluded from voluntary returns, including:

  • Personalized or custom-made products.

  • Perishable products.

  • Opened sealed hygiene or personal-care products where a lawful exception applies.

  • Digital products or other items subject to a lawful return exception.

Any applicable exclusion will be communicated as required by law. These exclusions do not remove statutory rights that cannot legally be excluded.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us at [SUPPORT EMAIL].

Include your order number, a description of the issue, and photographs where helpful.

We will review your request and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, refund, or another legally required solution.

5. How to Request a Return

To request a return:

  1. Email [SUPPORT EMAIL] with the subject line "Return Request — [ORDER NUMBER]".

  2. Explain which product you wish to return and the reason.

  3. Provide photographs if the product is damaged or incorrect.

  4. Wait for our return instructions and confirmation.

  5. Send the item to the return address we provide.

Return Address: [RETURN ADDRESS]

Do not send products directly to a supplier unless we have specifically authorized that return destination.

6. Return Shipping Costs

For voluntary returns due to a change of mind, the applicable return shipping arrangement is:

[INSERT YOUR POLICY: CUSTOMER PAYS / DUNELUXE PAYS / OTHER ARRANGEMENT].

For defective, damaged, incorrect, or otherwise qualifying products, DuneLuxe will cover or reimburse return costs where required by applicable law.

Any applicable costs will be communicated before you send the item back.

7. Refund Processing

Once we receive or assess a returned item, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method unless another method is agreed and legally permitted.

Estimated processing time: [REFUND PROCESSING TIME].

Your bank or payment provider may require additional time for the refund to appear in your account.

Mandatory refund deadlines under applicable law take precedence over any estimated processing time stated here.

Shipping fees, customs charges, and other costs will be handled according to applicable law and the circumstances of the return. Any applicable deductions will be explained where required.

8. Exchanges

Exchanges may be available depending on product availability and supplier arrangements.

To request an exchange, contact [SUPPORT EMAIL] with your order number and the product you would like instead.

If an exchange is unavailable, we will explain the available alternatives and honor your applicable legal rights.

9. Orders That Have Not Arrived

If your order has not arrived within the applicable delivery period, please contact [SUPPORT EMAIL].

We will investigate the issue and explain the available options. Where a refund or cancellation is required by applicable law, we will honor that requirement.

Using third-party dropshipping suppliers or couriers does not remove DuneLuxe's legal obligations to its customers.

10. Order Cancellations

If you want to cancel an order, contact us as soon as possible at [SUPPORT EMAIL].

Cancellation may be difficult after supplier processing or dispatch has begun. However, any applicable statutory cancellation or withdrawal rights remain unaffected.

11. Contact Us

For returns, exchanges, or refunds, contact:

Store Name: DuneLuxe
Website: https://www.duneluxe.store/
Email: malikzawar355@gmail.com
Business Name: DuneLuxe
Business Address: [DuneLuxe]

Please include your order number in all return-related communications.